Your Team Is Your Scorecard.
Train Them Like It.
Three onsite programs for the three levels that determine your scorecard — drivers, managers, and ownership. Delivered inside your operation by active DSP owners.
Driver Readiness
Pricing based on engagement length · 1–2 weeks onsite
Onsite driver training focused on safety habits, delivery execution, and scorecard metrics. Designed for new hires, underperformers, and seasonal ramp-ups.
Who it's for: New hires, drivers flagged by Mentor or Netradyne, seasonal cohorts, or any team needing a performance reset.
Book a SessionThe habits that keep Mentor scores high and accidents off the record.
Scanning accuracy, photo documentation, and delivery workflow — the inputs that move DPMO.
Flex app proficiency, stop sequencing, and dispatch communication.
How individual behavior drives FICO, Mentor, and DPMO — making the scorecard personal.
Uniform policy, attendance expectations, communication protocols, incident reporting, vehicle inspection procedures, and what happens when standards aren't met.
We embed with your managers during live operations — morning launch, dispatch, route monitoring, end of day. We see exactly what's working and what's breaking before we teach anything.
Transitioning from driver to leader. Setting expectations. Morning launch procedures. Route monitoring. Rescue management. Real-time problem solving. End-of-day reporting and accountability.
Difficult conversations. Coaching underperformers. Running effective stand-ups. Documenting issues correctly. Knowing when to escalate vs. handle it yourself.
Reading and responding to scorecard data. Identifying trends before they become problems. Building a retention culture. We leave you with a customized 30/60/90 day plan to keep the momentum going.
Manager Development
Pricing based on engagement length · 1–2 weeks onsite
Your managers are the single biggest lever on your scorecard and your retention. A great manager keeps drivers, protects your rating, and gives you your time back. A bad one burns through people, tanks your metrics, and creates liability.
This program takes someone who was promoted because they were a good driver and turns them into someone who can actually lead a team, manage a dispatch floor, and make decisions that protect your business.
Who it's for: Newly promoted managers, existing managers who aren't performing, dispatch leads stepping into bigger roles, or any manager who was never formally trained for the job they're doing.
Format: 1–2 weeks onsite at your operation. We embed with your team, observe your daily workflow, and deliver hands-on training in real time — not from a classroom. Pricing scales based on engagement length and scope.
This is our most recommended starting point. Manager Development has the most immediate, measurable impact on scorecard and retention. If you can only invest in one thing, invest here.
CEO Coaching
Pricing based on engagement scope · 1-on-1 with founders
This is not group coaching. This is not a course. This is direct, ongoing access to Daniel or JT — active DSP owners who have built, scaled, and optimized the exact kind of operation you're trying to run.
Who it's for: DSP owners who are past the startup phase but stuck — working too many hours, leaving money on the table, unsure how to scale, or preparing for an eventual exit. Owners who want to run their DSP like a business, not a job.
Format: Recurring monthly sessions plus direct access between sessions for urgent decisions. We work on your actual business — your numbers, your team, your specific challenges — not generic advice.
Apply for CEO CoachingWhen to add routes vs. optimize existing ones. When to hire managers vs. restructure. How to grow revenue without proportionally growing your problems.
Understanding your real cost per route. Where margins leak. How to negotiate with vendors. Building a financial model that actually tells you what's happening.
Building a team that can run the operation without you in the building. Defining roles. Creating accountability systems. Getting out of the day-to-day.
Staffing models for peak. Contingency plans for mass callouts. Scorecard protection strategies during high-volume periods. How to survive the holidays without losing your mind.
Whether and when to expand. How to replicate your operation at a second location. Hiring station-level leadership. Managing across sites without doubling your hours.
What makes a DSP sellable. How to increase valuation. Documenting systems so the business isn't dependent on you. Timeline planning for an eventual transition.
Every training purchase includes these at no extra cost.
Every engagement opens with an operational assessment — identifying where training will move the needle fastest.
Coaching scripts, write-up forms, investigation checklists, and onboarding packets — ready on day one.
Post-engagement check-in to review implementation and troubleshoot early issues.
Customized 30/60/90-day action plan tied to your current scorecard position.
Scaled to Your Fleet Size
All training programs are priced based on fleet size and engagement length. Pricing below reflects standard engagements — contact us for multi-program or multi-station packages.
- Safe driving practices & habits
- Customer interaction standards
- Package handling & delivery flow
- Scorecard impact awareness
- Operational assessment included
- Post-training support & check-in
- Leadership & accountability
- Dispatch optimization
- Driver coaching techniques
- Scorecard analysis & response
- Retention strategy
- Operational assessment included
- Post-training support & check-in
- Direct access to Daniel or JT
- Operational strategy & scaling
- Financial planning & margins
- Peak season preparation
- Exit planning & valuation
- 30/60/90-day action plan
All training is scoped individually. Fleet size, engagement length, and participant count determine final pricing. Multi-program packages available.
Better people, better scores, better margins.
Training is one of the highest-ROI investments a DSP can make. Let's talk about where to start.
Schedule a Call